So this just in… bad experience at Promod.

Two days ago, I went to my frequent shop, Promod. I purchased a cardigan which was on sale and I paid cash. Today, I returned to refund the item. Now I know there are some stores which do not refund sale items, but they mention it someway or another. Well, I walked into the city mall branch stepped up to the cashier and placed the lime green promod bag on the counter, presented my receipt, and asked for a refund. At seeing that the item was on sale, the cashier refuses to proceed. “this is a sale item, and we do not refund sale items” I immediately stood up properly and claimed that I wasn’t told so, the man replies “this is our policy” noting the rude tone, I raise my voice slightly and say “I will not accept this”. A few more people are added to the conversation but with reasonable tones, we exchange words for a while then he notices that I had purchased it from the Sweifieh branch. I exclaimed that with this weather (heavy rain) it would be difficult to reach the Sweifieh branch at that time. Nevertheless, I raised my voice a little louder saying that I was not told there would be no refund on sale items, nor was their a notice saying so and the receipt I had mentioned nothing of the sort whatsoever!!! With saying this they contacted the Sweifieh branch and the only option was to go there and was informed that the manager would be waiting to assist me, either today or tomorrow.

Went back home, and told my husband and his friend Kamel the story, he was frustrated at the treatment I was given and insisted we go immediately to the store. We drove through the pouring rain to the store and again went up to the cashier and reminded him of the phone call he had received a little earlier. Thinking that I would only see rudeness in the other branch, I was proved wrong immediately. His direct response was “sorry this is your problem and our policy is that we do not refund sale items”. At hearing this my husband told him his tone was unacceptable and that we demand a refund or to contact the France branch which is the mother company. The cashier started stuttering and said “all I can do now is wait till tomorrow”. I asked for the manager who said would be working till 10pm and apparently she had gone home, maybe because of the weather, and so he said to leave it till tomorrow till he checks with the accounting department which just sounded even more silly to us. Here we just simply lost it, it was not at any point about the money I had paid, but for the sole reason that they had no respect to the customer at all!!

Finally, he agreed to call the manager and spoke to her about my case and by what he told her we understood that it was their mistake and that he was going to amend the receipt machine to include no refund on sale items.

After he hangs up with the manager, I take a snapshot of the receipt for later proof when the cashier pulls it away saying “theres no need i’m going to give you back your money”. Here my husband grabs it from him and says “this is none of your business”. We take the picture and our money and I am not sure when I will return if ever to Promod simply because of 3 people with no people skills.

It’s a shame how due to some attitude problems, you are forced to hate something which you liked. I am filled with disgust towards this store now, and if I ever do purchase anything from there it will only be through online.

An online complaint has been filed to Promod, not sure what the results will be but I am hoping I get a response.

What do you think?

Happy New Year to you all! Kicking off the year with one of my resolutions, and that is blogging. On AyoSays, I won’t really be specialising in anything it’ll be a little of everything and anything, from my perspective.

Since its the 1^st of January 2010, I’m guessing you all did something special last night… my hubby and I also had something planned. A while back we won a night’s stay at the new Holiday Inn Dead Sea Resort, so thought it’d be nice to redeem it on New Year’s Eve. Let me walk you through our stay.

After checking-in to our room at 4:00pm, its only natural that you “check” the room. Physically it looked comforting, but looking into the details, where I’m best at, wasn’t as good as the outside seemed. We noticed the bed sheets weren’t as white as we would’ve liked, I mean no one likes stains and threads of hair on their mattress. Never-the-less phoned the operator and the sheets were changed. After watching some TV, thought we’d have dinner. We decided to have room service since all the restaurants in the hotel were over booked. I won’t ramble on forever, but our order came in wrong, correcting it took a while too.

Well those are only to mention a few. Finally after a looooot of mishaps, we ended our night at the Holiday Inn dead Sea Resort at 9:50pm, and quite honestly I’m surprised we lasted that long. We then drove back to Amman to my in-laws and celebrated the new year there,where we found royalty treatment at its best.

How did you spend your New Year’s Eve night?